Privacy policy

Information we handle

• Support enquiries: your email address, telephone number, message and any information you choose to send us.
• Product issue evidence: order references, proof of purchase, photographs and unboxing videos you send to support.
• Website delivery and security: technical request information such as IP address, browser information and the requested page may be processed by our hosting provider, Cloudflare.
• Website analytics: Cloudflare Web Analytics is enabled to help us understand page visits and website performance.

This website has no customer accounts or newsletter signup. Payment details are entered in PayPal's service. Product and checkout pages provide access to the PayPal shopping cart. Do not send intimate images or videos, footage of personal product use, identification documents or payment-card details.

How information is used

We use enquiry information to answer your questions and address issues you report. Technical information supports website delivery, troubleshooting and security. Analytics helps us understand how the website performs.

Hosting, analytics and cookies

We store your selected country in browser local storage to remember your preference across pages and visits. All published prices are currently in USD; this preference does not start a payment.

Cloudflare hosts this website and processes information needed to deliver and protect it. Cloudflare Web Analytics uses a browser beacon. Its analytics service does not use analytics cookies; other hosting or security features may process technical information separately.

See Cloudflare’s privacy policy and Cloudflare Web Analytics documentation for provider details. Your browser lets you manage cookies and other website storage.

Access and service providers

Information may be processed by the website operator and providers used to host the website, deliver email or support communications. We may disclose information when required by applicable law. We do not offer your support enquiries for sale.

Storage and international processing

The operator is based in China. Cloudflare and communication providers may process information in other countries. We retain support information for as long as needed to respond, resolve the matter and meet applicable recordkeeping requirements. Provider retention practices also apply to information processed by those providers.

Your choices and requests

You may contact us to ask about your information or request access, correction or deletion, subject to applicable law and any necessary retention. We may need to verify a request without collecting more information than necessary.

Email support@dblucky.com or call +86 17817725217.

United States and Australia

Visitors may have privacy rights under laws that apply to the business and their circumstances. We will handle applicable access, correction, deletion and privacy complaint requests through support. This policy does not limit rights that cannot lawfully be excluded.

When submitting an unboxing video, include only what is needed to assess the product issue and keep other people and unnecessary personal details out of the recording. We use that evidence to assess and resolve the enquiry.

PayPal payments and order information

We use PayPal for the shopping cart and payment processing. After age confirmation, your browser connects to PayPal to load and operate the cart. PayPal processes the technical, cart and payment information used by its service under its Privacy Statement. PayPal's service may use cookies or other browser storage under its own policies.

Depending on the transaction, PayPal may provide us with information such as your name, contact and delivery details, transaction reference, amount and payment status. We use the information needed to fulfil orders, provide support, process refunds and maintain required transaction records. Do not send payment-card details or PayPal passwords to support.

The shared PayPal item is named "Toys". The product style is not sent automatically from a product page. We use the style and delivery information you confirm with support to handle your order.

Adults only

This website and its products are intended for adults aged 18 and over. Do not send us personal information about a minor. If you believe a minor’s information has been sent to us, contact support.

Changes to this policy

We will update this page when website features or information practices change and revise the effective date.

Sensitive information and security

Please do not send health records, intimate content, identity documents, passwords or payment-card information to support. If unnecessary sensitive information is received, we will limit its use and arrange deletion where appropriate and lawful. Access to support information is limited to people and providers who need it to handle the enquiry. No website can guarantee absolute security.

Age confirmation

We use browser session storage to remember whether you have declared that you meet the adult age requirement during your current browsing session. We do not ask for your date of birth or identity documents in this age-confirmation dialog. This is a self-declaration; it does not verify your identity or actual age.